A Team like no other

We're Passionate About Helping Our Clients Deliver Amazing Customer Experiences

Founder Driven - Partnership Focused

We’ve built a team whose culture is rooted in collaboration, teamwork, client-paced success, and—most importantly—trust. We don’t allow our clients to invest in solutions they don’t need, and we keep high-pressure sales tactics firmly at bay.

Our approach puts your needs at the center and holds every vendor accountable for the commitments they make, ensuring you reach the finish line on budget, on schedule, and with the right mix of solutions.

Once you experience the hands-on approach our clients enjoy, you’ll never want to procure technology any other way.

ConsultCX founder portrait highlighting leadership in CX consultancy

Get to Know Us

ConsultCX team photo highlighting collaboration in customer experience

Frank Wassenbergh

President - CX Tech Practice Lead

ConsultCX team photo highlighting collaboration in customer experience

Kevin Sheehan

Chief XR Officer

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Michael Galeotafiore

President - Carrier Services Division

ConsultCX team photo highlighting collaboration in customer experience

Brianna Luppino

Chief Operations Officer

ConsultCX team photo highlighting collaboration in customer experience

KATE NELSON

Head of Sales & Client Solutions

ConsultCX team photo highlighting collaboration in customer experience

Christopher Fonte

CTO - VR / XR Development Lead

Emily from ConsultCX speaking at a customer experience event

Emily Gallo

Project Director

ConsultCX team photo showcasing collaboration in customer experience

Mark Cerrachio

Carrier Sales Executive

ConsultCX team photo highlighting collaboration in customer experience

Devon Helber

Group Marketing Director

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Brian Anthony Colon

Project Director - XR / VR Solutions

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Edward Whelan

Group Financial Analyst

ConsultCX team member Ringo at a CX industry event in 2025

Michael Ringo

Director of Sales - CX Strategies

Consulting Members

We have rounded out our team with industry professionals who recognize the value of partnership and respect the importance of, not just earning a client’s trust, but working each day to maintain it.

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Amanda Russo

Technology Implementation
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Vicki Brackett

Knowledge Management
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Kathi Sica

Client Engagement

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Amanda Quinn

BPO & CX Growth Strategies
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Jennifer Atwood

Sr. Director Customer Service

Hear From Our Founders

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Kevin Sheehan from ConsultCX speaking at a CX industry event

Why We Got Into The CX Space

In this section you will hear Kevin Sheehan speak to our motivation to focus our practice in the CX space and work with clients who understand a “Service First” mentality.

Frank Wassenbergh from ConsultCX speaking at a CX event
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Why Our Model Works For Clients

In this section you will hear Frank Wassenbergh speak about our business model and why it not only brings value but why it is inherently tied to your success.

Michael Galeotafiore from ConsultCX speaking at a CX event
ConsultCX branded graphic for customer experience consulting services

Why Our Experience Matters

In this section you will hear Micheal Galeotafiore speak about why the experience we are bringing to bear for your account matter when dealing with vendors.

Recognized As An Industry Leader & Among America's Fastest Growing Companies

Fastest Growing Channel Partners

ConsultCX team at a CX technology showcase in 2025
ConsultCX graphic showcasing customer experience technology solutions
ConsultCX graphic showcasing Inc. 5000 recognition for CX growth

Get to Know Us. We Believe that once you get to know our team you will understand why our clients place their trust in us.