The Evolution of CX

The Decision To Evolve Your Customer's Experience Has Already Been Made For You

Learn How Our Expertise Can Help You Navigate These Tumultuous Decisions.

Digital transformation of the contact center is outpacing a client's ability to keep up with the rate of change

The advancements of the solutions that impact the CX Technology Stack mean you can have a more impactful relationship with your client. AI is rapidly changing the tools of your agent’s trade alongside a plethora of new vendors that are all “perfect” for your needs. The key is finding the right tools, with the right vendors, at a price that makes sense, and one that can actually be implemented easily.

There is no single vendor that is a master of all the tools that your agents will need. Our areas of specialty cover a wide range of solutions and providers that impact how your agents will do business. The agnostic, client-first process we follow ensures you choose the right one.

AI is Driving Transformational Change

Are you tired of hearing that yet?

Once the decision has been made to introduce AI into the tech stack; the conversation always moves quickly towards three areas.

Where do we introduce it?

How are we going to pay for it?

There are so many variables to consider here that a detailed plan is needed.

Will it actually save us money?

Contact us to find out how our proprietary ROI calculator can help you answer this question.

Are you tired of hearing that yet?

Once the decision has been made to introduce AI into the tech stack; the conversation always moves quickly towards three areas.

Where do we introduce it?

Once the decision has been made to introduce AI into the tech stack; the conversation always moves quickly towards three areas.

How are we going to pay for it?

Once the decision has been made to introduce AI into the tech stack; the conversation always moves quickly towards three areas.

Will it actually save us money?

Once the decision has been made to introduce AI into the tech stack; the conversation always moves quickly towards three areas.

ConsultCX team celebrating a CX project milestone with clients

ConsultCX team at a client networking event in 2025

ConsultCX team at a 2025 CX industry networking event

ConsultCX team celebrating a CX project milestone with clients

ConsultCX team at a 2025 CX conference networking event

ConsultCX team at a 2025 CX industry networking event

ConsultCX team at a client networking event in 2025

ConsultCX team at a 2025 CX conference networking event

ConsultCX team celebrating a CX project milestone with clients

ConsultCX team celebrating a CX project milestone with clients

Our Practice Areas Cover The Entire
 CX Technology Stack Supporting Your Agents

Artificial Intelligence

Artificial intelligence is pervasive in our industry. The trick is not understanding what it can do, it’s identifying which vendors can actually deliver on their promise and make a measurable impact in the 5 Key Areas for AI in the Call Center.

Process Mapping

No CX transformation can begin without a complete understanding of how you CURRENTLY operate and how you SHOULD be operating. Our process defines your business workflows and leads to faster execution across the entire enterprise.

Knowledge Management

This is the most underrated, and most impactful, project you can undertake. It is core to any strategic AI, agent enablement, or CX initiative. The strength of your Knowledge Management defines the entire customer experience.

Virtual / Extended Reality

This is a completely new engagement model where your clients can interact with your brands in custom built virtual and augmented reality environments for everything from travel to shopping to entertainment experiences and construction planning.

Quality Management

One of the pillars of solid CX is understanding how your agents are performing and how that performance is translates into client engagement. With so many tools on the market, it is imperative to find a vendor who can fulfill every need your CX Manager may have.

Workforce Management

The key to any successful call center is having the right agents monitoring the right queues to handle customers’ needs at exactly the right moment. Do you have a single solution bundled with your omni-channel provider, or do you look elsewhere for a specialist in the field?

Omni-Channel Solutions

Chat, SMS, email, social, voice, video, WhatsApp, TEAMS, and many other tools make up the supporting elements of your client engagement. Do you want to separate these into best-of-breed solutions or find suppliers that offer all-in-one platforms? What strategy works for you?

Gamification

The area we most often recommend holding off on purchasing until your digital transformation and other advancements are complete. This tool needs to be as much a cultural fit for your organization as it is a technological solution.

Implementation / PM Services

Are the vendor teams enough to keep your project on track? Do you have a pm who just pushes emails around, or one who drives the project forward? Do you recognize the difference between a project manager and an implementation manager? The difference can be measured in months of work and thousands of dollars.

Carrier Management

No other solutions consultant has the breadth of knowledge across as many complementary solutions as we do. Our branded Carrier Management-as-a-Service model takes the complexity and support burden off your team and places it behind our team of Project Managers who will drive your projects home.

Strategic Sourcing

No CX transformation project can be done without a carefully executed procurement its core. Our process ensures each element of the purchase is carefully curated to ensure you get the maximum return on your investment under the best terms.

RFP Management

An effective RFP can only be done after years of experience finding ways to get to the core of what vendors do not want you to know. Putting your needs at its center, an accurate and thorough RFP process can be your most valuable tool.

Reviews

Client Testimonials

Datamark

“From day one, their partnership was defined by transparency, collaboration, and a deep commitment to our success.”

Ali Karim

Vice President

OKIE811

“When we wanted to redo our CX tech, we took our time finding a partner who would help us avoid the mistakes and over-promises of our prior vendor. We got to know CX Consulting Partners over the course of almost 2 years; building a relationship with a partner we felt we could trust.”

Jerrel Welch

Director Of Operations at OKIE811

Brother International Printing

“Over the course of years, we built a partnership with the team at CX Consulting Partners based in trust, mutual respect and support when times were not always easy. We have an amazingly collaborative relationship, and we have used that to drive excellence in our call center for years.”

Jennifer Atwood

Sr. Director Customer Service

Money Management International

“We never felt rushed to move faster or at a pace we were not ready for, regardless of CXCP not starting their compensation until post implementation. Having the team on our side showed what true partnership was; especially with a project as complex as ours.”

Daniel Levine

CIO

Hello Pediatrics

“This coupled with our rapid growth and expansion called for significant operational changes. When our patients contact us, the expectation is that they will reach a live agent; empowered to provide the medical care they need.”

Shannon Henning

Chief Operations Officer

Client Testimonials

Hello Pediatrics

Shannon Henning

Chief Operations Officer

“This coupled with our rapid growth and expansion called for significant operational changes. When our patients contact us, the expectation is that they will reach a live agent; empowered to provide the medical care they need.”

“Hello Pediatrics services clients during highly emotional & stressful situations. This coupled with our rapid growth and expansion called for significant operational changes. When our patients contact us, the expectation is that they will reach a live agent; empowered to provide the medical care they need. Cloudlinx recognized this & worked to find a solution that provided for a critical combination of stability and agent access to information, had the right mix of toolsets to fuel our growth, and allowed for our agents to be the care team needed in those critical moments. The Cloudlinx team was professional and thorough at each step in the process.”

National Restaurant Association

“As we began our search, we quickly realized that the number of technology vendors we would have to interview to solve our needs combined with the sheer volume of sales calls and meetings we would have to avigate would become taxing.”

James Santiago

Vice President Customer Operations

Client Testimonials

National Restaurant Association

James Santiago

Vice President Customer Operations

“As we began our search, we quickly realized that the number of technology vendors we would have to interview to solve our needs combined with the sheer volume of sales calls and meetings we would have to avigate would become taxing.”

“As we began our search, we quickly realized that the number of technology vendors we would have to interview to solve our needs combined with the sheer volume of sales calls and meetings we would have to navigate would become taxing. We partnered with Cloudlinx to eliminate this frustration and allow us to focus on running the business while they managed the vendor procurement process. The partnership we built was crucial in allowing us to source the right vendors, at the right price and with contract terms that were advantageous.”

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CareAbout Health

“What is most important about that relationship is the trust they have earned on every project I choose to engage them on. Consultants with their breadth of knowledge, their ability to impact so many areas, and their willingness to put resources behind each engagement are quite rare.”

Robert Florecu

Vice President Customer Operations

Client Testimonials

CareAbout Health

Robert Florecu

Vice President Customer Operations

“What is most important about that relationship is the trust they have earned on every project I choose to engage them on. Consultants with their breadth of knowledge, their ability to impact so many areas, and their willingness to put resources behind each engagement are quite rare.”

“Cloudlinx has been a strategic partner to our firm for years. What is most important about that relationship is the trust they have earned on every project I choose to engage them on. Consultants with their breadth of knowledge, their ability to impact so many areas, and their willingness to put resources behind each engagement are quite rare. The variety of projects that we have brought them in on is proof of their ability to grow to service any organization.”

Vault

“We worked with Cloudlinx to build an exhaustive vetting process to ensure that each element of the technology solution being proposed was challenged, demonstrated, and had our client and agent experience at the forefront.”

Jessica Brooks

Chief Operations Officer

Client Testimonials

Vault

Jessica Brooks

Chief Operations Officer

“We worked with Cloudlinx to build an exhaustive vetting process to ensure that each element of the technology solution being proposed was challenged, demonstrated, and had our client and agent experience at the forefront.”

“Vault prides itself on being a premier concierge experience for our clients. As such, our technology solutions needs to be able to deliver that level of support. We worked with Cloudlinx to build an exhaustive vetting process to ensure that each element of the technology solution being proposed was challenged, demonstrated, and had our client and agent experience at the forefront. We were exceptionally happy with the level of detail, diligence, knowledge, and strategic partnership that Cloudlinx brought to the table for our clients.”

Partial List of Client Vendors

ConsultCX staff at a team-building retreat focused on CX innovation

ConsultCX staff at a team-building activity promoting CX collaboration

ConsultCX staff at a team-building retreat focused on CX innovation

ConsultCX staff at a team-building activity promoting CX collaboration