Testimonials

“From day one, their partnership was defined by transparency, collaboration, and a deep commitment to our success.”

“when we wanted to redo our CX tech, we took our time finding a partner who would help us avoid the mistakes and over-promises of our prior vendor. We got to know CX Consulting Partners over the course of almost 2 years; building a relationship with a partner we felt we could trust.”

“Over the course of years, we built a partnership with the team at CX Consulting Partners based in trust, mutual respect and support when times were not always easy. We have an amazingly collaborative relationship, and we have used that to drive excellence in our call center for years.”

“we never felt rushed to move faster or at a pace we were not ready for, regardless of CXCP not starting their compensation until post implementation. Having the team on our side showed what true partnership was; especially with a project as complex as ours.”

“CX Consulting Partners was a constant presence from design through build. They are a strategic asset to MMI as we continue to navigate the entire transformation; and with their support, we can hold the vendors to their commitments and ensure that MMI realizes the promise of a completely cloud based solution.”

“We worked with Cloudlinx to build an exhaustive vetting process to ensure that each element of the technology solution being proposed was challenged, demonstrated, and had our client and agent experience at the forefront.”

“What is most important about that relationship is the trust they have earned on every project I choose to engage them on. Consultants with their breadth of knowledge, their ability to impact so many areas, and their willingness to put resources behind each engagement are quite rare.”

“As we began our search, we quickly realized that the number of technology vendors we would have to interview to solve our needs combined with the sheer volume of sales calls and meetings we would have to avigate would become taxing.”

“This coupled with our rapid growth and expansion called for significant operational changes. When our patients contact us, the expectation is that they will reach a live agent; empowered to provide the medical care they need.”

“Their extensive experience in the CCaaS space, particularly in understanding how it integrates across different industries and workflows, has been invaluable. Beyond their expertise, they’re genuinely honest and great people to work with.”

“He was involved in every call and vetted each candidate like he was hiring for his own business. His ability to spot the right fit was impressive.”

“We have worked with the partners of Cloudlinx for over 20 years. Frank, Kevin, Mike and the team continue to be a valuable resource for us and our clients. There are many choices of who to work with and there is no question for us.”

“Cloudlinx is uniquely equipped to help any size client modernize their CX and lead them, agnostically, to the perfect supplier that can deliver desired outcomes for them.”

“Cloudlinx is among the highest tier of solutions consultants, designing comprehensive technology transformations for clients across verticals and ranging in size from 25 to 5000 call center agents.”

“The combination of skills that CX Consulting Partners bring to the table, makes them truly unique. They have invested the time to become a leader in the space and their ability to take on a complex project, drive it through to completion and be a constant voice to hold all sides accountable is second to none.”

No team that I have ever worked with to help me source technology solutions has spent as much time as CX Consulting Partners to learn my business needs. They took the time to learn what motivates and drives us forward and which technology would have the most impact.

“We are now on a new platform, taking advantage of AI services, better call routing, more advanced features, and are supporting our clients in the fashion they deserve to be.”