“From day one, their partnership was defined by transparency, collaboration, and a deep commitment to our success.”
Technology is advancing at a rapid pace; making it impossible for any business leader to keep up. Placing your trust in us ensures you are in the driver’s seat when dealing with vendors. Our sole motivation is to guide you in choosing the right CX technology solution that will empower your agents and drive your mission forward.
Our client-first and vendor-neutral approach is evolving the way companies procure technology services. Partnering with us allows for your team to focus on the business; while we deal with the noise and distractions of the vendors sales pitches. This allows you to only engage with vendors that can impact your business goals & saves you months of aggravation.
We’re passionate about helping clients deliver amazing customer experiences. With over 25 years experience in technology solutions and 10 years dedicated to the CX Technology Stack our team has the experience and knowledge to ensure your agents are empowered with the right technology, processes and partners.
Our process is purpose built so you can see through the smoke & mirrors of sales pitches. It is a staged, proven and purpose-built process that forces each vendor to demonstrate the abilities and attributes that are important to your agents and your business goals and not their sales quota. There is proven value in having a process that challenges the vendors to perform before and after the sales process.
We take pride in our esteemed clientele who have entrusted us with their business transformation. Our collaborations have led to remarkable success stories and lasting partnerships. Discover the impact of our work through the experiences of our valued clients and learn how we can bring that same experience to your business.
“From day one, their partnership was defined by transparency, collaboration, and a deep commitment to our success.”
“when we wanted to redo our CX tech, we took our time finding a partner who would help us avoid the mistakes and over-promises of our prior vendor. We got to know CX Consulting Partners over the course of almost 2 years; building a relationship with a partner we felt we could trust.”
“Over the course of years, we built a partnership with the team at CX Consulting Partners based in trust, mutual respect and support when times were not always easy. We have an amazingly collaborative relationship, and we have used that to drive excellence in our call center for years.”
“We are now on a new platform, taking advantage of AI services, better call routing, more advanced features, and are supporting our clients in the fashion they deserve to be.”
Our client-first and vendor-neutral approach is evolving the way companies procure technology services.
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