CX Consulting Partners Transformed Our Contact Center
When a multinational business machinery company lost its hosted call center, CX Consulting Partners stepped in to lead a full-scale transformation—delivering rapid results and lasting value. Challenge A global business machinery company was growing increasingly frustrated with the limitations of its existing phone service provider and engaged CX Consulting Partners for a tailored solution. We responded by […]
10 Rules For CX Excellence
Largest Union in the U.S. Makes Generational Leap
CX Consulting Partners leads a transformative technology upgrade, enabling a modern member service experience across a nationwide network. Overview Our client—one of the largest unions in the United States—needed a strategic partner capable of mobilizing quickly, bringing expertise across multiple disciplines, and managing several interconnected projects. Just as critical, they required consistent leadership across initiatives […]
CX Consulting Partners Centralizes National Support
CX Consulting Partners helps one of Canada’s largest equipment manufacturers build a contact center from the ground up to provide nationwide service. Challenge The objective was clear: transition from a decentralized support model—made up of hundreds of independently operating technicians across the country—to a centralized, virtual support center. The new model aimed to leverage remote […]
How The National Restaurant Association Moved
Challenge Our client was facing significant challenges on multiple fronts. With a looming contract expiration, growing agent dissatisfaction with legacy support systems, and the sudden shift to remote operations triggered by a global pandemic, the organization found itself under immense pressure. To add to the complexity, a newly appointed Director had just joined the team—tasked […]
The Cloud Contact Center Migration Guide
The Era of Conversational Business is Here
CX technology experts at CX Consulting Partners have identified strategic opportunities for contact centers to capitalize on growing customer comfort with virtual agents, using this shift to streamline internal operations, reduce manual workloads, and enhance overall service efficiency. The Era of Conversational Business is Here The explosive growth of smart speakers and other voice-activated devices […]
Is Generative AI REALLY the Right Fit for Your Contact Center?
Emblem Health’s 75-Day Cloud Transformation
The Challenge: Urgent Cloud Migration at the Onset of a Global Crisis When the COVID-19 pandemic hit in early 2020, organizations across all industries were forced to quickly adapt to remote work—but for healthcare providers, the stakes were especially high. Emblem Health, New York State’s largest health insurance provider, found itself in a critical position. […]
Migration Plan Allows Urgent Care Provider
CX Consulting Partners with Managed Services Provider BCM One to support a rapid, seamless expansion for an urban urgent care provider Challenge The IT team at this rapidly growing urgent care provider was struggling to manage the complexity of voice and data services across 150 locations. With around 20 new clinics planned at any given […]
